FreeRefill.com guarantees that every transaction that you make with us through our web site will be 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shipping at FreeRefill.com.

 

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, FreeRefill.com will cover the entire liability for you, up to the full $50.00. FreeRefill.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at FreeRefill.com while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

 

We feel confident in making this guarantee because our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal data including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. You can tell when you are protected by encryption - the lock or key at the bottom of your browser changes color or is no longer broken. To use this option, you must have a browser that supports SSL (ex. Microsoft Internet Explorer, AOL, or Netscape Navigator).

 

Due to the frame layout of our shopping cart and checkout web pages, a secure connection icon may not appear in your browser window. This occurs because the outer frame information (the FreeRefill.com, banner advertisements, etc.) does not require SSL security and would significantly increase the wait time during the checkout procedure. However, as stated above, all pertinent ordering information is encrypted using the state-of-the-art SSL technology and is secure from tampering by outside sources.

 

In addition to our encryption standards, your FreeRefill.com account information is password protected so that you and only you have access to this personal information. Please do not disclose this password to anyone. Also, remember to close your browser window when your transaction is completed, as this will keep your account safe if you use your computer in a public place such as an office or library. FreeRefill.com cannot be held responsible if you disclose your account password to other individuals.

Returns Policy:

If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days from shipping from our warehouse, subject to a Return Merchandise Authorization from FreeRefill.com. A return merchandise authorization number can be requested by sending a request from the Contact Us Form. Keep your purchase, accessories, security tags if provided, and all packing materials in new condition to avoid refusal of the returned merchandise, or restocking fees. Web and phone order purchases require an RMA (Return Merchandise Authorization) number. Please note that an RMA number does not guarantee final disposition and all returns are subject to inspection. All exchanged / returned merchandise must be in original factory carton, including all packaging materials, inserts, manuals, warranty cards (not filled-out), and all accessories. Please do not tape or write anything on the item or the original manufacturer’s carton.

In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items. All returns must be packed in an outer shipping carton with a valid RMA number written on the outside of the shipping carton. A copy of your original invoice must be included in your return package. Please note: our Returns Receiving Department will refuse any package that does not have a valid RMA number. There are no exceptions.

Please ship your parcel back to us Freight Prepaid. We suggest that you use Fed Ex Ground Service "Insured". Sorry, we cannot accept COD or freight-collect shipments. All returns take about 7-10 business days to process and for credit to be issued. We recommend a carrier with a tracking number to verify package delivery, until credit is issued. FreeRefill.com always recommends that the customer includes carrier insurance for the return package for the price of the item(s) purchased.

We will refund the purchase price of the returned item not including shipping fees. Please Print, fill out, sign, and include the emailed RMA form with your package. Send your package to the return address specified on the RMA form. Please allow approximately 7-10 business days after delivery for the return to be processed. If a package is refused by the customer, shipping will be deducted for the cost of shipping to and from the customer. We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc., Postal Annex, etc. Note: A signed proof of delivery will be required on all lost package claims. The above guidelines apply to all purchases.

FreeRefill.com - 1201 Bell Avenue Tustin, CA, 92780